and Repair Policy
services and products are provided by Wolfe's. Jostens
should not be contacted for their services.
which is defective or requires service will fall into
one of three categories: an initial defect, a repair
under warranty, or a repair out of warranty.
Initial Defect: This occurs when you first
use your new equipment and discover it does not work.
When you receive a new piece of gear, check it out
immediately. You can only claim an initial defect
for the first fourteen days after you receive the
equipment. If you do find a problem, call or write
Wolfe's Camera. Give them your job number (the one
used with your yearbook program), Wolfe's six digit
number on your packing slip, and a description of
the problem. Wolfe's will give you return instruction
and will ship a replacement product to you.
Repair Under Warranty: If your equipment should
stop working, it will be repaired free of charge under
the terms of the manufacturer's warranty. Most items
are warranted for one year. Promaster lenses carry
a limited lifetime guarantee. Note that all warranties
are void if the equipment has been dropped, abused
or had liquids spilled on or in it and you will be
charged for the repair cost. Before assuming equipment
is broken, first check the battery (test). If this
does not solve the problem, return the equipment for
service by one of the following options.
Option 1: Look up the repair station address
supplied in the instruction book and send it directly
to them along with an explanation of the problem.
The advantage of this option is time saved in shipping,
as opposed to returning it to Wolfe's or Jostens,
who will send the unit on to the manufacturer for
Option 2: Ship the unit directly to Wolfe's
for service. Wolfe's will see that proper repairs
are made and the unit is returned safely. This
normally takes 7 to 14 days longer than a direct
return to the manufacturer (option 1)
Repair Extended Warranty (Mack)
How to Register
The service contract must be purchase within 30
days from the date the equipment covered hereunder
is purchased. You must register this Service Contract
within thirty (30) days of purchase with Mack
Camera by visiting them at www.mackcam.com or
call their toll free number 800-252-MACK (6225)
How to Obtain Service
In the event that the equipment requires any repair
or service you must visit www.wackcam.com to obtain
a Repair Authorized Number and current shipping
charges. If you have any questions please feel
free to visit www.mackcam.com or call their toll
free number 800-252-MACK (6225).
These steps must be done by
the end user. Wolfe's cannot do these for you.
Out of Warranty: If the unit is past the factory
warranty or has been damaged, it falls into this
classification. The unit may be shipped to Wolfe's
for service. Repairs out of warranty will be billed
to you. Estimates of repair costs are available,
but delay the return of equipment up to six extra
weeks. Unless you request an estimate, we will fix
and bill you without one if the repair will be less
than 1/2 the replacement cost. If the cost to repair
is found to be higher than 1/2 its cost, we will
mail you an estimate. Repairs requiring estimates
can only be completed after we receive your signed
ALWAYS INCLUDE THE FOLLOWING INFORMATION
when corresponding or returning merchandise for
you call, have the information ready, and ask for the
Jostens service representative.
and full street address with ZIP code (UPS cannot
return items to a post office box).
number during working hours.
Jostens job number.
digit number from Wolfe's packing slip (not mandatory,
brief description of the equipment problem. If applicable,
you might send sample negatives illustrating defect.
Schlyer, Account Manager
Mike Worswick, CEO
Wolfe's Cameras, Camcorders & Computers
635 Kansas Avenue, Box 1437
Topeka, KS 66601
|Wolfe's Camera Shop