Frequently Asked Questions
- What payment forms do you accept?
We accept Visa, Mastercard, Discover, money order and district purchase orders.
- What shipping companies do you use?
We use UPS as our primary shipping service. See our shipping information here.
- How late can I order for next day deliveries?
Orders received by 2 p.m. (central time), Monday through Friday for in stock items will be shipped that day. Orders received after 2 p.m. will be shipped the next business day. CAAA orders from Jostens
reps does require approval from Jostens, this may delay orders slightly.
- What is your store's contact information?
All inquires, please call 785-235-1386. Ask for the School Order Desk.
- What is your store's contact hours?
Our School Order Desk is available 9 a.m. to 5:30 p.m. Monday through Friday. (all time are central).
- Can I visit your store's location?
Our store is located at 635 S. Kansas Ave. in Topeka Kansas and everyone is welcome.
- How long have you been in business?
We have been in business for over 80 years. Our web site has been operational for over 9 years. Read about our store history.
- What is your stores sales tax policy?
We do not charge schools sales tax unless otherwise notified. All orders paid through Jostens-Marketing Services will be charged 7.45% sales tax.
- Are items insured in transit?
Yes. All items are insured when shipped.
- Is your web order form secure?
Yes. Our shopping cart service uses Secure Socket Layer encryption to protect vital customer information.
- What do you do with my contact information / e-mail?
Customer information is used only by our store for occasional mailing. We will never sell or rent our customer list. For more information, please see our Privacy Statement.
- What is your return or exchange policy?
Like new products with all packaging, instruction books and warranty forms can be returned for full credit (less shipping charges). Defective items can be returned for exchange or credit. Please
call 785-235-1386 for Return Authorization.
- Do you accept orders by fax or mail?
Yes. You can use our online ordering service and when you check out you have the option to order online, by fax or by mail.